The Restaurants Genie (“we,” “us,” or “our”) operates https://therestaurantsgenie.com and related services for restaurant owners, including websites, owner dashboards, team tools, billing, and POS menu support. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We may collect the following types of information:
- Contact and account information — name, email, phone, restaurant name, login credentials, and information you submit through get-started forms, enrollment, or support requests.
- Business and operational data — menu details, locations, staff scheduling preferences, invoices, quotes, website content, and other data you or your team enter into our platform.
- Payment information — billing details and transaction records. Payment card data is processed by our payment provider (Stripe); we do not store full card numbers on our servers.
- Usage and technical data — IP address, browser type, device information, pages visited, and similar logs used to operate, secure, and improve the service.
- Communications — emails, messages, and support correspondence with our team.
How we use information
We use information to:
- Provide, maintain, and improve our services
- Respond to inquiries and deliver customer support
- Process payments, invoices, and subscriptions
- Configure websites, menus, dashboards, and integrations you request
- Send service-related emails (account, billing, onboarding, security)
- Protect against fraud, abuse, and unauthorized access
- Comply with legal obligations
How we share information
We do not sell your personal information. We may share information with service providers who help us operate the platform, such as hosting, database, email, payment processing, and analytics providers (including Google Analytics). These providers may only use data as needed to perform services for us. We may also disclose information if required by law or to protect our rights, users, or the public.
Data retention
We retain information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion of certain data by contacting us; some records may be retained where required for billing, tax, or legal purposes.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- You may update account information through your dashboard or by contacting us.
- You may opt out of non-essential marketing emails by using unsubscribe links or contacting hello@therestaurantsgenie.com.
- Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information.
Cookies
We use cookies and similar technologies for authentication, preferences, and basic site functionality. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
Children
Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date above.
Contact us
For privacy questions or requests, contact us at hello@therestaurantsgenie.com or billing@therestaurantsgenie.com for billing-related inquiries.